By: Julia Weston- Marketing Manager
Years ago, the staff and physicians at the Centre for Plastic Surgery made the decision to become a patient-centric concierge practice. What this means is that we are hyper- focused not only on the outcomes of the procedures and products that we offer, but the emotional and physical needs of the patients we care for. We anticipate patient’s needs and make sure that everything they require for a successful outcome is provided both physically and emotionally. After two years here I am proud to say that I see this philosophy put into action every day, and this is what patients need to know about what to expect at the Centre for Plastic Surgery.
We understand that making the decision to undergo a medical cosmetic procedure is a big one.
Patients have many, many questions and concerns in the process of choosing to undergo plastic surgery or other aesthetic procedures. We are always here to help, and we provide as many touchpoints as possible to make sure that the information patients need is available to them. Our physicians and other providers are more than happy to take as much time as needed, and there is no pressure to schedule immediately. It’s not uncommon for patients to take months or even years before making a decision, and that is just fine with us. We welcome them with open arms when they are ready.
Our staff is just as happy as they appear, and we enjoy getting to know our patients.
Comments that I hear often are; how welcomed people feel here, how friendly and attentive our staff is, and how impressed they are with the atmosphere in this office. The staff and physicians at the Centre for Plastic Surgery are incredibly tenured, with many that have been with the practice for 20 plus years. We are truly a workplace family, and we love making our patients feel like they are a part of that when they are here.
We will always try to go the extra mile to meet our patient’s needs, even when they are unhappy.
Despite the fact that the majority of our patients are exceedingly happy, there are instances where patients are not. Sometimes it’s a matter of healing or complications that are out of our control. Other times we are just not able to achieve the look a patient envisioned because of their unique physical attributes or anatomy. There are times that we have to say “no” to treatments that patients want because of safety concerns, a patient’s medical history, or other limitations. We don’t enjoy those moments, but hope that those patients understand that it’s because of our integrity as a practice that we say “no”. Regardless of the circumstances, we want to hear what those patients have to say and will do our best to make it right.
We really are a practice for everyone.
As the Marketing Manager, it’s part of my job to define our client. What I have found over the last two years is that we really do serve everyone! Our practice is comprised of both men and women, patients of all ages, different zip codes, different income levels, different personalities and desired outcomes. The only common factors about the patients we serve are that they come here and stay here because they love the staff, the physicians, and the overall experience.